PRIVACY POLICY

1. WILLKOMMEN

 

Our privacy policy will help you understand what information we collect at Senseye Ltd (Senseye), how we use it, and your data protection rights and choices.

When we refer to our “services” in this policy, we are referring to our online workplace, Senseye app and productivity tools and platforms,and how Senseye collects and uses data in relation to the useof the website and app.

It does not extend to any websites that can be accessed from our website including,but not limited to, any links we may provide to social media platforms.

2. WHAT INFORMATION DO WE COLLECT?

Senseye collects information to provide a better service to all our users and visitors. We use the information to provide, maintain, protect and improve our website. This enables us to protect our users.

Customer data

Without any limitation, any of the following data may be collected by our website where a customer isapplying to use our services.

As a customer you can request information regarding storage of your data, deletion, sharing and retention of customer data which may apply to your use of the services.

What Senseye requests as personal data:

  • Request for demo: the personal data you give us could include:
    • Name
    • Address
    • Telephone number
    • Email address
    • Date of birth
    • Company profile
    • Location Information
  • Senseye app: as a customer, you will be provided a username and temporary password to access the Senseye app. As the customer,it is your responsibility to follow login instructions and change your password, which is onlyknown to you, for secure access.

3. HOW DO WE USE THE INFORMATION THAT WE COLLECT

Senseye wird Ihre Daten nur dazu verwenden, um Sie bezüglich einer Demo-Anfrage oder als Kunde zu kontaktieren. Wir sammeln technische Daten über ein sicheres Passwort-Zugangsportal, um sie bei Bedarf zu unterstützen und zu beraten.

Wir verpflichten uns, Ihre persönlichen Daten zu schützen und Ihre Privatsphäre zu schützen. Wir verarbeiten Ihre personenbezogenen Daten nur, wenn Sie auf unsere Websites und Dienste zugreifen. Dazu gehören:

  • Marketing / Kontaktkommunikation: Anzeigen oder Abonnieren unserer Website und Social-Media-Funktionen. Mit Ihrer Erlaubnis sammeln wir Ihre persönlichen Daten auf Anfrage für eine Demo oder andere Möglichkeiten, mit Senseye zusammenzuarbeiten. Wir verwenden Ihre Daten, um Neuigkeiten und Produktupdates zu veröffentlichen. Sie als Kunde erkennen dies mit Zustimmung an.
  • Senseye app: Als Senseye-Kunde erhalten Sie einen sicheren Zugangspunkt und ein Passwort für den Zugriff auf die App. Senseye ist verantwortlich für die Erstellung eines Benutzerkontos für bestimmte Benutzer, die eine Drittpartei verwenden. Senseye wird direkt mit Ihnen zusammenarbeiten, um die relevanten Informationen zu erhalten. Bitte beachten Sie unsereGeschäftsbedingungen.
  • Cookies: Wir verwenden Cookies, um Sie von anderen Nutzern unserer Websites und Dienste zu unterscheiden. Dies hilft uns, Ihnen eine gute Erfahrung zu bieten, wenn Sie unsere Website und Dienstleistungen nutzen und uns ermöglichen, sie zu verbessern. Sie können Ihren Browser so einstellen, dass er alle oder einige Browser-Cookies ablehnt oder Sie alarmiert. Wenn Sie Cookies deaktivieren, funktionieren einige Teile unserer Website oder Dienste möglicherweise nicht ordnungsgemäß. Das UK- und EU-Cookie-Gesetz steht im Zusammenhang mit den Datenschutzbestimmungen für elektronische Kommunikation (EU-Richtlinie) 2011.
  • Speichersicherheit: Wir haben ein Team, das sich für die Sicherheit Ihrer Daten einsetzt. Wir testen nicht nur Schwachstellen, sondern entwickeln auch neue Funktionen, um Ihre Daten zu schützen. Dazu gehören beispielsweise die Authentifizierung, die Verschlüsselung von Dateien im Ruhezustand und Benachrichtigungen, wenn neue Geräte und Apps mit Ihrem Konto verknüpft sind.
  • Aufbewahrung: Wir werden personenbezogene Daten, die in unseren Diensten gespeichert sind, so lange aufbewahren, wie dies zur Erfüllung des Zwecks erforderlich ist, zu dem wir sie erfassen, einschließlich der Erfüllung von gesetzlichen, buchhalterischen oder Berichtspflichten. Unter Umständen müssen wir Ihre personenbezogenen Daten für eine angemessene Zeit aufbewahren, damit wir auf weitere Nachforschungen oder Beschwerden reagieren können.

Wir können Ihre persönlichen Daten anonymisieren (so dass sie nicht länger einer Person zugeordnet werden können) zu Forschungszwecken oder zu statistischen Zwecken.

Unter bestimmten Umständen können Sie uns bitten, Ihre Daten aus Ihrem Konto zu löschen, um sie zu Forschungszwecken oder zu statistischen Zwecken mit einer Person zu verknüpfen

Aber bitte beachten Sie: (1) Es könnte eine gewisse Latenz beim Löschen dieser Informationen von unseren Servern und dem Backup-Speicher geben; und (2) wir können diese Informationen aufbewahren, wenn dies zur Erfüllung unserer gesetzlichen Verpflichtungen, zur Beilegung von Streitigkeiten oder zur Durchsetzung unserer Vereinbarungen erforderlich ist.

  • Abrechnung und andere Informationen: Wenn Sie sich bei unseren Diensten anmelden und anmelden, erfassen wir möglicherweise Ihre persönlichen Daten, Kontaktinformationen (z. B. Name, E-Mail-Adresse, E-Mail-Adresse, IP-Adresse oder Telefonnummer des Kontoadministrators) Informationen (wie Kreditkartennummer und Rechnungsadresse) sowie Benutzername und Kontonummer.

Vorbehaltlich dieser Angaben werden wir solche Daten verwenden, insbesondere ohne Einschränkung:

  1. Stellen Sie die Dienstleistung (en) zur Verfügung;
  2. Senden Sie Ihre Nachricht direkt von den Diensten;
  3. Beurteilen Sie die Bedürfnisse Ihres Unternehmens, um Vorschläge für geeignete Dienstleistungen zu finden;
  4. Beantworten Sie Anfragen, Fragen und Bedenken von Kundendienstmitarbeitern; und
  5. AVerwalten Sie Ihr Konto.

 

4. INFORMATION WE PASS ON TO THIRD PARTIES AND OTHER DATA SHARING

Like many businesses, we contract other companies to perform certain business-related services. We may disclose personal information to certain types of third party companies, but only to the extent needed to enable them to provide such services. The types of companies that may receive personal information and their functions aremail services (hard copy and email); hosting services; database management/back-up services; monitoring services; customer support and customer relationship management services; accounting services; and payment processors.

Our website uses analytics services provided by Google, auth0, Lucky Orange and Hubspot. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how users use the website. This, in turn, enables us to improve the website and the products and/or services offered through it. You do not have to allow us to use these Cookies, as detailed below, however, whilst our use of them does not pose any risk to your privacy or the safe use of the website, it does enable us to continually improve our business.

All such third parties function as our agents, performing services at our instruction and on our behalf pursuant to contracts. The sites and services are part of our regulatory compliance. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

We do not allow any third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instruction.

Third party integrations: we may engage with third party companies or individuals as service providers or business partners to process Other information and support our business. These third parties may, for example, provide virtual computing and storage services.

Customer access: Senseye, as the owner and administrator, can carry out any action from a user’s service account and other customer representatives and personnel may be able to access, modify or restrict access to Other Information where there is a requirement.

With consent: Senseye requires the consent of you, as the customer, wherethere maybe arequirement to use or share Information with third parties. Some applications are controlled by different organisations which enable us to deliver specific services.

5. DATA TRANSFER OUTSIDE THE EEA

The data we collect from you may, on occasions, be processed at a destination outside the European Economic Area (EEA). It may be processed by organisations operating outside the EEA who work for us or supply a type of service we require. These organisations may be engaged in the fulfilment of your request, and the provision of support.

Where we use certain service providers, we may use specific contracts approved by the European Commission which give the personal data the same protection it has in Europe. Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.

We will take reasonable steps to ensure our third party service providers provide adequate levels of data protection and that your data is treated securely and lawfully in accordance with our Privacy Policy.

6. LEGAL BASIS AND PURPOSE OF PROCESSING YOUR PERSONAL DATA

This Privacy Policy aims to give you the information on how we collect anduse your personal data. To process your data, we must have a lawful basis to do so. The law allows to process your personal data as explained:

  • You have given consent to the processing of your personal data;
  • Necessity for the purpose of a contract, which you are a party of, or at your request in order to take the steps prior to entering into a contract;
  • Necessary in order to protect your vital interest; and
  • Necessary for the performance of a task.

Your Data Protection Officers (Controller & Processor) are Dr.Simon Kampa & Lavina Lawrence; please email Privacy@senseye.io.

Data security is of great importance to Senseye and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected via our website.

7. LEGITIMATE INTERESTS

At times we have a legitimate interest to process some personal data where it is not practical to obtain consent, if it is fair and within your reasonable expectations. We will ensure that we use your personal information in ways that are not unduly intrusive or unfair, such as:

  • Reporting criminal or suspicious acts with law enforcement agencies
  • External & Internal audit for financial or regulatory compliance
  • Statutory reporting
  • Maintenance of consent “do not contact”
  • Physical and network maintenance
  • Financial management control
  • General governance & compliance “housekeeping”

8. YOUR DATA PROTECTION RIGHTS

Right to be informed: you have the right to be told how your personal information will be used. This policy is used to communicate this to you and isintended to be a clearand transparent description of how your data may be used.

Subject access request: you can email the Data Protection Officer and request in writing what information we hold on you. We will have 30 days to respond to you once we are satisfied you have the rights to see the requested records and we have successfully confirmed your identity.

Right to erasure: from May 25th, 2018, you have the right to be forgotten (personally identifiable data deleted). However, we may not always be able to comply with your request for specific legal reasons, which will be notified to you.

Right of rectification: if you think our records are inaccurate, you have the right to ask for those records to be updated.

Right to opt out: you have full control of when and how we contact you. If you wish to opt out then please follow the unsubscribe link.

Right to data portability: where we are processing your personal data under your consent, the law allows you to request data portability from us to another service provider. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Right to object: you have a right to stop the processing of your personal data for direct marketing purposes. You can “unsubscribe” via the website or contact us directly marketing@senseye.io. We will amend your contact preferences as per your instruction. You have a right to opt out at any time.

Right not to be subject to automated decision-making profiling: Senseye does not carry out any automated individual decision-making (making a decision solely by automated means without any human involvement); we do not use personal data to carry out profiling.

If you have queries or requests about the above please contact us using the contact details in section 10.

9. DATA BREACHES

Data breach means a breach of security leading to accidental or unlawful destruction/loss or unauthorised disclosure of or access to personal data, when personal data has been accessed.

Any individual who accesses, uses or manages Senseye information is responsible for reporting data breach and any information security incidents immediately to the Data Protection Officer at: privacy@senseye.io.

If a breach occurs or is discovered outside normal working hours, it must be reported as soon as possible using the contact details in section 10.

10. CONTACTING US

If you have any queries about this Privacy Policy, please contact us:

Data Protection Officer: Lavina Lawrence

Email: privacy@senseye.io

Call: +44 (0)7825 443 743

Marketing Manager: Jonathan Wootten

Email: marketing@senseye.io

Complaints

If, for any reason, you have a complaint, or you wish to raise an issue or concern, please contact the Data Protection Officer to discuss your concerns. Following this, if you are still dissatisfied with the outcome please contact: ICO.org.uk

Email: privacy@senseye.io

Call: +44 (0)7825 443 743

Email: dataprotectionfee@ico.org.uk

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